Event booking terms & conditions

How to book

Please complete this form and click the 'Request a quote' button to receive a quote. Once the quote is approved, we will issue an invoice for the full amount. Bookings will only be confirmed on receipt of the deposit. Payment can be made via bank deposit or credit card. Your invoice number must be used when making your payment. Submitting a booking request does not secure your booking or booking date.

Flavours selection

You can select your preferred flavours from our classic flavours at: gelatomessina.com/flavours. Confirmed flavours must be received 21 days prior to your event. At times, some classic flavours can become unavailable due to seasonality. We will advise you of this closer to your event date and will request a replacement flavour.

Payment

A deposit of 50% is required to secure the booking date. The remaining balance must be paid in full 14 days prior to the event. The billable amount will be based on the confirmed order.

Cancellation policy

Cancellations received less than 3 weeks prior to the event will not be entitled to a refund of the deposit. Cancellations received less than 10 days prior to the event will not be entitled to a refund. Gelato Messina reserves the right to cancel the booking if:

• The client becomes insolvent, bankrupt or enters into liquidation or receivership
• The event may prejudice the reputation of Gelato Messina
• The payment has not been paid by the due date
• The site doesn't have the basic requirements*: access, power supply, repair from adverse weather conditions (for outdoor events)

Damage

The equipment must only be moved by a Gelato Messina staff member. Any damage or breakage (excluding wear and tear) caused by the client/venue will be charged back to the client after the event.

Service

All basic packages include equipment set up and rental. Please enquire at hire@gelatomessina.com for further details on staff and scoops included in each package. Events outside the metro area or on public holidays may incur in a surcharge. Any promotional material supplied by the customer must be approved by Gelato Messina prior to being published or printed (including menus).

Basic requirements

• All refrigerated carts and freezers require access to a 10amp power outlet within easy access (normal domestic power point). Our gelato caravan requires a 15amp power outlet.
• Doorways / Access - Please see equipment-specific dimensions to ensure that the set up will fit within the setup space and through any necessary access points (lifts, doorways, hallways etc.). Depending on the equipment, a minimum of 1.1m width is required for the smaller set ups.
• Flat access is required for refrigerated equipment. The gelato cart and freezer equipment cannot go up or down any stairs or steps. If there are any stairs, please provide photos for Gelato Messina’s assessment and recommendations.

Gelato on the day

Gelato Messina will produce and supply the gelato ordered as per the quoted and agreed upon amount. In the case that there is any gelato left over, please advise prior to the event date if you’d like it to be packaged up to be left on site at the end of the service time. Refunds/credits cannot be offered for any leftover gelato at the conclusion of the event. If in case the gelato runs out before the service time finishes, Gelato Messina cannot guarantee that we will be able to supply any further gelato. In the rare case that further stock can be supplied, an additional surcharge may occur.

Dimensions

Please refer to www.gelatomessina.com/cart-hire for equipment specific dimension.

Branding

Branding designs are to be sent to hire@gelatomessina.com 3 weeks prior to the event date in a print ready file. Failure to send through branding on time may result in Messina being unable to print the branded designs in time for your event.

• Branding designs must be approved by Messina prior to print
• If you are printing your own designs these must be sent to hire@gelatomessina.com prior to print for approval
• Branding must not include the words ‘Free’, we instead recommend ‘Complimentary’ or ‘Have a scoop on us’
• All dietaries must be displayed as requested by Messina if you wish to include these on your menu design.

Bump In/ Out

Included in the package price is bump in within 3 hours of the service time and bump out within 2 hours of the service time end. If you require bump in or out outside of this timeframe, additional charges apply.

Breaks during service

For bookings with a 5-hour service period, Messina staff are required to take a 10-minute break during service.
For bookings with a service period of more than 5 hours, Messina staff are required to take a 30-minute break during service. The service still runs for the full period booked.

Breaks are mandatory under the Fast Food Industry Award 2020 and form part of our staff working requirements. Where a break is required during service, our Operations team will coordinate the timing with the client prior to the event to minimise disruption to service.

Clients must allow Messina staff to take the applicable break. Messina reserves the right to decline or cancel a booking where the required staff break arrangements cannot be accommodated.

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